Returns and complaints

To file a complaint, follow the steps below:

1. Return/complaint form
Complete the return/complaint form available at the bottom of the page and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and occurrence of the defect.

2. Returning the product
When submitting a complaint, please send back the product along with all its accessories and a copy of the purchase invoice. The shipping cost is covered by the customer.

3. Shipping
The complained product should be sent to the following address:
MANIA Nikola Drożdż

Matejki 7/18

43-600, Jaworzno

Attention! If you have any questions, you can contact our Customer Service Office.

Return of goods
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the form and send it to our address along with the returned product(s):

MANIA Nikola Drożdż

Matejki 7/18

43-600, Jaworzno

Also include all accessories received with the declaration and the returned product(s) as well as the receipt or invoice in the package with the declaration and the returned product(s).